Gateway Tire And Service Center Reviews

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New Reviewer

I needed tires and my lug was striped

I called and spoke with April first thing this morning. I was so upset because my lug was cross threaded. I thought I needed to have it knocked out. April told me to come on up that she was sure they could rescue me. I only had a certain amount to spend on tires. When I made it I was greeted by April's smiling face. She told me that they could actually put the tires on cheaper than I had priced elsewhere. Which was wonderful. Terry got my keys took my car inside. Within a few minutes he came out and told April that he had gotten the lug off. Needless to say this girl will NEVER go anywhere else for retires!! April and Terry were amazing!! Ti qo

User's recommendation: I would recommend Gateway for any and all of your tire needs!! They are wonderful!! April was a beam of hope for my desolate day!! Terry was such a wonderful mechanic in my eyes!! They truly are my heroes .

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ID
#2828055 Review #2828055 is a subjective opinion of poster.
Location
Nashville, Tennessee
New Reviewer

DON'T GET WHAT YOU/I ASK FOR

I PURCHASE 4TIRES AND ONLY RECEIVED 3 BUT PAID FOR 4 NEW ONES ASK TO GET MY OIL CHANGE AMD THEY DIDN'T DO THAT. I HAVE MISS MATCH TIRES ON MY CAR, BUT I GUESS THAT WHAT THEY DO TO THE LADIES. ITS has BEEN A YEAR BUT STILL I SHOULD'VE TO ASK ANOTHER WHY MY TIRES ARE NOT THE SAME, AND WHY MY OIL BLACK ITS HAS BE CHANGE TWICE TWICE AFTER
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ID
#2561365 Review #2561365 is a subjective opinion of poster.
Preferred solution
Apology

Very Slow Service

I had to get my truck towed in. I chose Gateway to repair it. That was a mistake. I arrived at 12pm. It was 2pm, they still hadnt even raised the hood to look at it yet. The guys behind the counter could care less. I saw so many people coming and going. Im thinking, i was here way before they was. I finally realized, they had only one mechanic. Give me a break. Next time i will choose another company.
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ID
#1610475 Review #1610475 is a subjective opinion of poster.
Location
Sevierville, Tennessee
New Reviewer

Rude service

7/24/2018 8:30AM. Low tire indicator on so we stopped. Kohn Said it would be an hour top look at the car so I waited with no one in the lobby. After an hour and half a tech took the car back. I was outside on my phone so I ask him if he found the low tire. He said I had a bad tire and showed me the scalloped out on the back left. I went to John and said I needed a tire and he very rudely said "I need the ticked" and walked away. When he got the ticket he never acknowledged me at the counter, he went to his computer to figure out how much he could charge me, but before he returned to me he answered the phone and took and ordered some tires for someone else. When he came to me he just said I need a set of tires and gave me a price. ticket indicated 3/32 on front. I was insulted by his customer relation skills and think he desperately needs training to deal with the public. I have been doing business here at the Lakeland location on highway 64 for over 16 years, but after this I have priced around for the new tires. Being a business owner and having 3 vehicles that require tires, I know the importance of the company knowing how your customers are treated. Oh I did buy 1 tire to replace the bad one because there was no other options. TYhomas Spencer
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ID
#1312423 Review #1312423 is a subjective opinion of poster.
Location
Lakeland, Tennessee
Service
Tire Discounters Replacement
Cons
  • Service was terrible
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

Gateway Tire - Wheel Alignment Review

I paid for them to do over $300 of work on my tires and front end alignment which they didn't do alignment and i didn't know until family checked it. I had bought new tires and now those tires are no good. Wasted money and I think they should be responsible for those two tires. Which they wanted to sale me two tire for half price and all that did was pissed me off. I can promise I will never recommend this place to anyone. Starkville Ms location...
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ID
#1028590 Review #1028590 is a subjective opinion of poster.
Service
Gateway Tire And Service Center Wheel Alignment
Reason of review
Bad quality
New Reviewer

Lied about the diagnostics and

An auto mechanic from Gateway Tire and Auto on Cool Springs Blvd in Franklin, TN lied and cheated me. I had AutoZone run my check-engine light before I dropped the car off and was told there was a problem with my transmission. The repair center replaced a $500 fuel injection system without my consent or even calling with the diagnosis. One week later this brand new fuel injection system is broken and they refused to honor their guarantee without charging me another $186 diagnostic fee! The mechanic intentionally did not fix the actual problem, instead he replaced a part which was not broken incorrectly so that I would have to return to their store for more repair. DO NOT GO HERE!
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ID
#172572 Review #172572 is a subjective opinion of poster.
Location
Nolensville, Tennessee
Loss
$500

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